The Wisconsin Department of Health Services (DHS), Division of Quality Assurance (DQA), Bureau of Assisted Living (BAL) licenses and regulates CBRFs, RCACs, adult family homes, and nursing homes statewide. General licensing contact: 608-266-8482.
What this means in practice
The Bureau of Assisted Living is the single state office behind all four license types, even though the license types themselves are separate -- so a question about a CBRF's program statement, an RCAC's certification, or a nursing home's survey history all eventually route through the same DQA/BAL office. DHS also maintains a newer DQA Provider Portal for licensure and certification functions online. If you can't find an answer on a facility's own website or through the DQA Provider Search tool, this office's general contact line and email (dhsdqaballicensing@dhs.wisconsin.gov) are the direct path to the regulator itself, rather than a third-party aggregator's interpretation of the rules.
Related questions
- Does Wisconsin have one 'assisted living license' like some other states?
- What is a CBRF in Wisconsin?
- What is an RCAC and how is it different from a CBRF?
- What is an Adult Family Home (AFH) in Wisconsin?
- Does a Wisconsin nursing home need a different license than assisted living?
- How do I check whether a Milwaukee-area facility's license is current?
- What happens if I have a complaint about a Milwaukee-area facility's care?
